Hi, I’m carly buxton
product & customer experience strategist | author | speaker
I help growing companies understand their customers and make better products. I’m also a researcher, writer, and educator fascinated by human behavior and the ways we communicate in an Al-mediated world.
BUXTON STRATEGY LAB
Product & Customer Experience Strategy
I embed with founders and their teams to understand customers, uncover new opportunities, and make practical improvements that help the business grow.
THE BOOK
Magnetic Communication
Coming February 2027 | Bloomsbury Academic
A practical guide to speaking and writing with professional impact in the AI age, from everyday workplace interactions to high-stakes presentations.
SPEAKING & WORKSHOPS
Trust and authenticity in an AI-mediated world
I embed with founders and their teams to understand customers, uncover new opportunities, and make practical improvements that help the business grow.
A LITTLE ABOUT ME
Curiosity has shaped my career.
I’ve conducted ethnographic research in Japan, developed international travel products, led customer research for major brands, founded a technology startup, and earned a PhD from the University of Chicago. I’m currently teaching Business Communication at the University of Richmond, and I love helping leaders and teams see what’s possible when we dig for deep understanding behind human behavior.
Join my email list! I might send 2–3 thoughtful updates a year. Or none. I’m allergic to cluttered inboxes.
