Carly Buxton, PhD

Elevate Your Customer Experience Without the Overhead

Forget the hassle and expense of hiring a full-time employee. As an experienced, versatile consultant, I offer a cost-effective solution to transform your:

• Product and service offerings
• User journeys
• Customer-facing operations

Ready to boost satisfaction and loyalty while also making your company run more efficiently? Let’s collaborate to optimize your customer experience and drive results. Here’s a sampling of how we might work together:

consulting services offered:

(A) Fractional Chief Experience Officer (CXO)

As a Fractional Chief Experience Officer (fCXO) for startups and nonprofit organizations, I drive customer-centric strategies and ensure a seamless, delightful experience across all touchpoints. A customer-obsessed visionary with a track record of driving transformative user experiences, I take responsibility for shaping your company’s UX journey(s), optimizing processes, and fostering a culture of innovation and continuous improvement across the entire workforce. I specialize in marketplaces and D2C / B2B2C early-stage companies in the fields of education, sustainability, parenting, women’s health, and the arts.

Responsibilities:

1. User Experience and Customer Insights:

• Lead user research initiatives, employing quantitative and qualitative methodologies to deeply understand existing customer needs, preferences, and pain points.
• Analyze customer data, feedback, and market trends to uncover insights that inform product development, service improvements, and customer experience strategies.
• Collaborate with cross-functional teams to translate customer insights into actionable recommendations and drive the implementation of user-centric solutions.

2. Systems Engineering: Sales, Implementation, and Support 

• Conduct comprehensive audits of existing processes, systems, and documentation to identify inefficiencies, redundancies, and areas for streamlining across the experiences of sales, implementation/onboarding, and support.
• Design and implement processes and systems that enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Identify ways to support, surprise, and delight customers throughout every part of their user journey

3. Product Innovation through Human-Centered Design:

• Develop pathways for delightful, user-centric experiences that resonate deeply with your target audience, ensuring every touchpoint tells a compelling brand story.
• Spearhead design thinking initiatives that immerse cross-functional teams in the customer’s world, translating insights into innovative solutions that anticipate and exceed evolving needs.
• Champion a culture of continuous improvement, leveraging qualitative and quantitative feedback loops to iteratively refine and elevate products, services, and experiences, fostering enduring brand affinity.

4. Brand Advocacy and Customer Engagement:

• Foster a customer-centric culture within the organization, ensuring that customer needs are at the forefront of all decision-making processes.
• Serve as a brand ambassador, representing your company at industry events, conferences, and speaking engagements.
• Develop and deliver compelling presentations and training programs to inspire and educate internal teams and external stakeholders.

(B) vip cx transformation bootcamp: Your 2-Day CXo Partner

Revolutionize your customer experience in just 48 hours. As your two-day fractional Chief Experience Officer (CXO), I offer your startup, nonprofit, or growing business an Intensive Customer Experience Transformation VIP Experience designed to tackle your most pressing CX challenges head-on.

What I Offer: Your 2-Day Fractional CXO

Is your business struggling with:

• Stagnant conversion rates?
• High customer churn?
• Lackluster customer satisfaction?
• Underperforming sales funnels?
• Inefficient customer onboarding?

In just two high-powered, bootcamp-style days, we’ll dive deep into your customer journey, uncover hidden inefficiencies, and craft tailored solutions to enhance every touchpoint of your customer experience.

You’ll Walk Away With:

• Comprehensive CX Audit Report
• Refined User Personas and Journey Maps
• Prioritized CX Challenge List
• Rapid Solution Prototypes
• Strategic 6-Month CX Roadmap
• Implementation Guidebook
• Executive Summary Presentation
• 30-Day Quick Wins List
• Stakeholder Alignment Plan
• Follow-up Reflections Journal + Consultation Plan

Why Choose This VIP Experience:

• Rapid Results: Achieve in two days what typically takes months
• Expert-Led: Benefit from years of CX expertise across various industries
• Tailored Approach: Custom solutions designed specifically for your business
• Actionable Outcomes: Walk away with a clear roadmap and immediate action items
• Transformative Impact: Set the stage for long-term CX success and business growth

I specialize in marketplaces and D2C / B2B2C early-stage companies in the fields of education, sustainability, parenting, women’s health, and the arts.

(c) hourly consultations, thought partnership, advising, and workshops

Investment: $250/hour

Limited to 2 clients per month. Get in touch with me via the “Contact” page to learn more, or book your discovery call below today.