the empathy lab
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Nine Things Thoroughly Within Your Control that you can Do as an Airbnb Host to Ensure Returns and Referrals
I’ve been staying in Airbnbs since 2013, which is pretty early for an East Coaster. In my 10+ years as a Guest, I’ve had quite…
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The Secret to Landing High-Level Meetings
Ever wondered why it’s so hard to get a meeting with someone in the business world? The answer might surprise you – and it has…
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What I Wish I’d Known about Creating an MVP as a Tech Startup Founder
Even though I’d read all of the “lean startup” fodder, I got something majorly wrong about building my first tech MVP. Maybe if I write…
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The Support Request Rating Follow-up: My 2c for Zendesk
Zendesk is a prominent player in the customer service software industry, a go-to solution for many businesses seeking to manage their support operations. With its…
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Carly Buxton, PhD 