Carly Buxton, PhD

Consulting

My consulting work focuses on the relationship between communication and customer experience. Drawing on my background in customer research, user experience, and communication strategy, I help organizations create an authentic, distinctive experience at every stage, from first impression to repeat business and referrals.

Projects range from customer communication audits and brand voice development to helping organizations implement AI in communication–while still sounding like themselves.

I have a particular interest in hospitality, and I’m currently exploring how AI is changing the way travelers discover hotels, and how properties can better convey the qualities that set them apart.

Speaking & Workshops

I speak and teach about professional communication, executive presence, writing, and the ways that AI is changing how we communicate.

My talks and workshops draw on the ideas in Magnetic Communication, with an emphasis on practical techniques people can use immediately.

I work with conferences, organizations, leadership teams, and universities, and can tailor sessions to particular audiences or challenges.

A little about me

I’m the author of Magnetic Communication (Bloomsbury, 2027) and Unthinking Collaboration (University of Hawai`i, 2022) and teach Business Communication at the University of Richmond. Before that, I spent years conducting customer research, developing products, and building a company of my own.

My academic background is in history and East Asian studies, and my professional life has included everything from UX research to working as a flight attendant. I’m fascinated by the ways people connect, the assumptions they make about one another, and how even small choices in language and behavior can shape an entire experience.

Have a project or event in mind?

I’d love to hear about it.

Please reach out via email and provide some context about your audience and goals.